Shipping Policy for Lyriss

Effective Date: January 10, 2025

At Lyriss, we aim to provide our customers with a smooth and efficient shopping experience, including timely and reliable delivery of products. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website.

1. Shipping Locations

We offer shipping to U.S. addresses and select international destinations. Shipping availability may vary depending on your location. Please check the shipping options available at checkout based on your address.

2. Shipping Methods and Costs

We offer various shipping methods to accommodate your needs, including:

  • Standard Shipping
  • Expedited Shipping
  • Next-Day Shipping

Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order. You will be provided with the total shipping cost before you confirm your order.

3. Processing Time

Orders are processed within 1-2 business days from the time of purchase. Orders placed after 3:00 PM or on weekends or holidays will be processed the next business day.

  • Processing Time for In-Stock Items: Most in-stock items will be processed and shipped within 1-2 business days.
  • Processing Time for Backordered Items: If your item is backordered, you will be notified via email with an estimated shipping date. You may choose to wait for the item, substitute it with another, or cancel the order.

4. Delivery Times

Delivery times vary depending on the shipping method selected and the destination of the order. The following are estimated delivery times:

  • Standard Shipping: 3-7 business days (domestic)
  • Expedited Shipping: 2-3 business days (domestic)
  • Next-Day Shipping: 1 business day (domestic)

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, or carrier delays.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order’s status and estimated delivery time. Please allow 24 hours for the tracking information to be updated.

6. International Shipping

We offer international shipping to selected countries. Delivery times and shipping costs vary based on the destination country. You will be provided with the estimated shipping cost at checkout before completing your order.

  • Customs and Duties: International orders may be subject to customs duties, taxes, or other import charges, which are the responsibility of the customer. We recommend checking with your local customs office for any additional fees that may apply to your order.

7. Shipping Delays

While we strive to ship all orders in a timely manner, shipping times may be affected by factors beyond our control, such as:

  • Adverse weather conditions
  • Delays with postal or courier services
  • Holidays
  • Customs processing for international shipments

If your order is delayed, we will notify you as soon as possible and offer assistance in tracking or resolving the issue.

8. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or legal regulations. If this applies to your order, we will notify you before processing the shipment. In some cases, we may be unable to ship the product to your location.

9. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us within 7 days of receiving your order (or within 7 days of the expected delivery date for lost items). We will work with the carrier to resolve the issue, which may include issuing a replacement or refund. Please retain the damaged item and packaging for inspection, if applicable.

10. Returns and Exchanges

For information about returns or exchanges, please refer to our Refund and Returns Policy.

11. Contact Us

If you have any questions or concerns about shipping or your order, please don’t hesitate to contact us:

Lyriss
Email: info@lyriss.site
Phone: (701) 349-2047
Website: lyriss.site