Refund and Returns Policy for Lyriss

Effective Date: January 10, 2025

At Lyriss, we strive to provide the highest quality products and services. If for any reason you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the process for returns, exchanges, and refunds.

1. Returns

We accept returns on items that meet the following conditions:

  • The item is unused, in the same condition as when it was received.
  • The item is in its original packaging (if applicable).
  • The return request is made within 30 days from the date of purchase.

To initiate a return, please contact us at info@lyriss.site with your order number and details of the product you wish to return. We will provide instructions on how to return your item.

2. Exchanges

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer an exchange for the same item or an equivalent product, subject to availability. If the item you wish to exchange is no longer available, we will issue a full refund.

To request an exchange, please contact our customer support team at info@lyriss.site with your order number and details of the defective item.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

  • If you paid by credit card, the refund will be credited back to your card.
  • If you paid via another method, such as PayPal or bank transfer, the refund will be processed to that same account.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software
  • Sale or clearance items

Please check the product description before making a purchase to ensure the item is eligible for return or refund.

5. Shipping Costs

Shipping costs are non-refundable, except in cases where the product is defective or we made an error in processing your order. If you are returning an item, you are responsible for the shipping costs unless the return is due to an error on our part or a defective product.

6. How to Return an Item

To return an item, please follow these steps:

  1. Contact us at info@lyriss.site to initiate the return and receive a return authorization.
  2. Package the item securely in its original packaging.
  3. Ship the item back to us at the following address:

Lyriss
101 5th St N,
Ellendale, North Dakota
Phone: (701) 349-2047
Website: lyriss.site

Please note that we recommend using a trackable shipping service to ensure the safe return of your item.

7. Late or Missing Refunds

If you have not received your refund after the specified processing time, please check with your bank or credit card provider, as it may take some time before the refund is officially posted. If you still haven’t received your refund, please contact us at info@lyriss.site.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to reach out:

Lyriss
Email: info@lyriss.site
Phone: (701) 349-2047
Website: lyriss.site